Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
8.7
Location
8.8
Service
9.2
Dining
7.3
Guest reviews
8.2/10
based on 6 reviews
9.0
9.0/10 based on 176 reviews
Barry
United Kingdom,
April
2024
9.0/10
I absolutely loved my stay at this hotel! The location is incredible, surrounded by beautiful jungle views, and the staff at the reception desk were the friendliest I've ever encountered. The room service was top-notch, and the overall service was exceptional. However, the dining experience was a bit underwhelming. The hotel offers a wonderful shuttle service for exploring the area, making it convenient to get around. The price was a bit on the higher side, but the value for money was still worth it.
Rooms
9.0
The net balcony facing the jungle was a dream come true! The rooms were spacious and modern, offering a true jungle retreat experience.
Service
10.0
The friendliest staff at the reception desk made me feel right at home. The room service and housekeeping were always prompt and efficient, catering to all my needs.
Location
9.0
The hotel is nestled in the heart of the beautiful jungle, offering a tranquil and serene environment. It's a perfect escape for nature lovers.
Dining
8.0
The included dining options featured fresh farm-to-table products, elevating the culinary experience. However, there were limited choices for guests with specific dietary preferences.
Facilities
9.0
The hotel boasts excellent facilities, including a refreshing pool and convenient shuttle services. The overall amenities were impressive, providing a luxurious feel to the stay.
William
United States,
March
2024
8.8/10
I absolutely loved my stay at the hotel! The location was perfect, right in the heart of Tulum beach with easy access to everything. The rooms were cozy and well-kept, and I couldn't have asked for friendlier staff. However, the dining options were a bit limited, and the Wi-Fi came at an extra cost.
Rooms
9.0
The rooms with the net balcony facing the jungle were cozy and well-kept.
Service
9.0
The service at the reception desk with the friendliest staff was exceptional.
Location
10.0
The hotel's location in Tulum beach was unbeatable, right in the action with easy access to everything.
Dining
7.0
The dining experience, although including oysters, had limited options overall.
Facilities
9.0
The hotel facilities were top-notch, offering everything I needed for a comfortable stay.
Michael
United States,
December
2023
8.6/10
This hotel is a true gem! Nestled right in the heart of Tulum beach, offering an amazing location and friendly staff. The rooms are cozy and clean, but the dining experience could use some improvement. Overall, a great value for the money.
Rooms
9.0
The rooms with the net balcony facing the jungle were cozy and clean.
Service
9.0
I was warmly welcomed by the friendliest staff at the reception desk.
Location
10.0
Being in front of the beach, the hotel's location was simply perfect!
Dining
7.0
The home-made pastries were a delightful treat, but a bit more variety would be appreciated.
Facilities
8.0
The facilities were well-maintained and convenient.
Dan
United States,
December
2023
8.2/10
I had a wonderful stay at this hotel! The location was amazing, just across the street from the beach and close to Tulum beach hotspots. The rooms overlooking the jungle were cozy and tranquil, but the dining options were a bit lacking. The service from the reception staff was outstanding, making me feel truly welcome. Overall, a great value for the money.
Rooms
9.0
The rooms with the net balcony facing the jungle were cozy and tranquil.
Service
9.0
The friendliest staff at the reception desk made my stay truly welcoming.
Location
8.0
The hotel is not right on the beach, but it's just across the street from the beach, making it convenient for beach lovers.
Dining
7.0
I wished there were more dining options, but the snacks available were decent.
Facilities
8.0
The hotel offered all the essential facilities for a comfortable stay.
Emily
United Kingdom,
July
2023
8.0/10
The hotel offers a unique experience with rooms facing the jungle, providing a tranquil environment. The staff is incredibly friendly; however, the dining options could be improved for a more satisfying experience. The location offers a serene escape close to nature, but there might be better value for money options available.
Rooms
8.0
The rooms with the net balcony facing the jungle were a serene retreat, offering a natural ambiance.
Service
9.0
The staff at the reception desk were incredibly friendly and accommodating, ensuring a warm welcome for guests.
Location
7.0
The hotel's location in Tulum beach provides a peaceful setting close to nature, ideal for relaxation.
Dining
8.0
The dining experience featuring home-made organic products was a delightful touch, adding a fresh and healthy aspect to meals.
Facilities
8.0
The hotel's facilities were modern and well-maintained, offering a comfortable stay for guests.
Violet
United Kingdom,
May
2023
8.0/10
The hotel was a hidden gem nestled in the beautiful jungle of Tulum beach. The rooms offered breathtaking views of the surrounding nature, although some maintenance issues were noticeable. The service was exceptional with the friendliest staff, while the dining options were limited but satisfying. The facilities provided a relaxing and enjoyable stay, although some upgrades are needed.
Rooms
8.0
The rooms were cozy with a net balcony facing the jungle, offering stunning views.
Service
9.0
The service at the reception desk was outstanding, with the friendliest staff ready to assist in every possible way.
Location
9.0
The hotel is located in the beautiful jungle surroundings of Tulum beach, offering a serene and peaceful atmosphere.
Dining
7.0
The dining experience included delicious grilled and boiled fish dishes, although more variety would be appreciated.
Facilities
7.0
The hotel provided basic facilities that served the purpose, but some improvements would enhance the overall guest experience.
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